Shipping & Returns
All sales are final, we only accept RETURNS when the vehicle is damaged during the shipping.
please inspect your new vehicle immediately upon receipt. If the vehicle is damaged during the shipping, Please take pictures of damage and ask driver to send it back to us. Sending the picture as proof and contact our Customer Service Department within 48hours.
www.taomotor.ca makes delivery of your vehicle easy and fast. Every year, we are supplying over 5000 vehicles for Canadian market.
Please keep in mind that it is our goal to ship your order with 48 hours, if we receive your order before 12:00 Pm Eastern Standard Time. It takes approximately between 2 to 8 business days for most deliveries from our Toronto warehouse. We do not ship on Saturdays, Sundays, or Holidays. Any orders placed on Saturday or Sunday will be processed the next business day.
WAREHOUSE & SHIPPING
Smaller Items (under 100 lbs.)
Smaller items up to 70 lbs. will ship via UPS, Canpar, Purolator FED-EX Ground Service. For rush orders, additional shipping charges will apply. Please contact our shipping department for detailed shipping costs. Some items shipped by "UPS" or FED-EX may have an oversize fee, this will cause shipping price to increase. Standard shipping is via USPS, UPS or FED-EX Ground. Next Day Air and 2nd DAY Air deliveries are also available at an additional cost.
Larger Items (over 100 lbs.)
Items over 100 lbs will ship via our direct Truck Line Service. We will arrange delivery with the best freight company that delivers to your area. The freight company must be able to access your home delivery or business delivery with a large truck. Safe and Fast Delivery will be to the shipping address you provided and customer signature and I.D. is required. Our Truck Line will never leave your shipment when your not home. You must be home to inspect and accept delivery. To be sure a safe transaction takes place our shipping carrier will need to check your ID at the time of delivery to match the delivery with ordering persons name and address.
* Note shipping times listed are estimates only. We does not guarantee any exact shipping time. We do our very best to give you an accurate estimate of shipping and processing times. Order processing is 2 business days. Because we use major LTL transportation carriers to deliver vehicles, shipping time averages from 2-8 business days. During holiday seasons, transit time may be longer. Orders may not be canceled or refused due to extended transit schedules. for the best results, if you have a (birthday, holiday gift, etc) always order far in advance. We are not responsible for any exact delivery times.
Items that are available for immediate delivery will normally ship within 48 hours. Remember that Saturday and Sunday are not shipping days. There may be a rare instance when we are temporarily out of stock on a particular item. This does not happen often. We will contact you promptly to inform you that the item you purchased is temporarily out of stock. We will contact you promptly to give exact status of any order you place with us.
Our shipments normally ship out in the evenings between 4pm and 6pm Eastern standard time. You will receive your tracking number via email the morning after your order has shipped. Please contact our shipping department with questions. M-F 9-5 EST (416)-748-6686
VEHICLE SHIPPING POLICY ( Larger Items over 100 lbs ):
Depot Pick Up: We would ship your order to LTL Shipping Depot for pick up, The trucking company will contact you when the shipment arrived. Please make sure you have vehicle enough to pick up your order. For the size of your vehicle, please refer to the model page.
Residential Home Delivery: Trucking company will delivery to your residential address and lift gate will lower your vehicle right to ground level for an easy unloading process. Customers are responsible to move your vehicles inside your house.
RECEIVING YOUR VEHICLE SHIPMENT:
All vehicles are packaged by heavy packing material to protect your shipment. We have shipped many vehicles and the packaging does a great job of getting your vehicle to you safely. The outer packing material may have some marks or little holes in it so check under the material to see if your shipment has any damage. The packaging the vehicle comes in is engineered to protect the inside contents. Marks on the delivery box do affect the vehicle inside. Always inspect the insides and you will find that 99.9% of the time your vehicle is in perfect condition and ready to assemble.
HOW YOUR VEHICLE IS SHIPPED Unless otherwise specified, the vehicles we offer on a palette. They are 95% assembled and just require a few basic tools to complete.
Typical Dirt Bikes- Front tire, Handlebars, Rear shock Depending on the unit, you may have smaller things to install like foot pegs and/or gas cap. The bikes will come with engine oil already in them.
Typical ATVs- All 4 tires, Handlebars, Utility racks (if included) Depending on the unit, you may have smaller things to install like foot pegs, mirrors and/or gas cap. The bikes will come with engine oil already in them.
Typical Scooters- Battery, Front Tire, Mirrors, Rear Storage Box, Windshield Most of the time, scooters will be fully assembled. Typical GoKarts/UTVs/CUVs– Tires, Seats, Top roll cage bars, Steering wheel, and likely a few other small parts. The units will come with engine oil already in them.
You are responsible for performing the set-up/"PDI" that a dealer would normally perform. i.e.- installing rear view mirrors, setting up and connecting the battery, checking tightness of all screws, checking and securing all electrical connections, nuts, bolts, changing oil, etc. Items such as lose hardware and parts damaged from loose hardware and components are not covered under warranty. It is advisable to use a thread locking agent such as Loctite on all hardware to help prevent loose of hardware. Occasionally, on some units, it may be necessary to perform other routine checks/adjustments, such as adjusting the setting of the idle speed and fuel/air mixture screws on the carburetor, cleaning of the carburetor, checking to ensure wires are connected properly, adjusting chain slack and alignment(if applicable), in order to achieve optimum performance from your vehicle. We will gladly assist you with any additional technical questions you may have.
PDI ( Pre delivery Inspection )
Our professional team could provided PDI and Assemble service before the shipping. Your order is carefully packed to protect against shipping damage. We use environmentally friendly packing and recycle surplus cardboard, plastic, and other materials. If you are not comfortable for assembly, we would strongly suggest to order either from our local dealer or let our professional team to build it for you.
Once your order is packed, it is scanned into the tracking system for your convenience. We have trucks that pickup at the warehouses twice daily.
For Shipments to Yukon, Northwest Territories and Nunavut, Sorry, our services are not available due to high shipping cost.