All Sales are final
All Items are in a crate, If you are not comfortable for assembly, we would strongly suggest to order either from our local dealer or let our professional team to build it for you by Click “ PDI” on your order page
For detail shipping policy, please refer to: http://taomotor.ca/shipping-returns
VEHICLE SHIPPING POLICY ( Larger Items over 100 lbs ):
Depot Pick Up: We would ship your order to LTL Shipping Depot for pick up, The trucking company will contact you when the shipment arrived. Please make sure you have vehicle enough to pick up your order. For the size of your vehicle, please refer to the model page.
Residential Home Delivery: Trucking company will delivery to your residential address and lift gate will lower your vehicle right to ground level for an easy unloading process. Customers are responsible to move your vehicles inside your house.
RECEIVING YOUR VEHICLE SHIPMENT:
All vehicles are packaged by heavy packing material to protect your shipment. We have shipped many vehicles and the packaging does a great job of getting your vehicle to you safely. The outer packing material may have some marks or little holes in it so check under the material to see if your shipment has any damage. The packaging the vehicle comes in is engineered to protect the inside contents. Marks on the delivery box do affect the vehicle inside. Always inspect the insides and you will find that 99.9% of the time your vehicle is in perfect condition and ready to assemble.
HOW YOUR VEHICLE IS SHIPPED Unless otherwise specified, the vehicles we offer on a palette. They are 95% assembled and just require a few basic tools to complete.
Typical Dirt Bikes- Front tire, Handlebars, Rear shock Depending on the unit, you may have smaller things to install like foot pegs and/or gas cap. The bikes will come with engine oil already in them.
Typical ATVs- All 4 tires, Handlebars, Utility racks (if included) Depending on the unit, you may have smaller things to install like foot pegs, mirrors and/or gas cap. The bikes will come with engine oil already in them.
Typical Scooters- Battery, Front Tire, Mirrors, Rear Storage Box, Windshield Most of the time, scooters will be fully assembled.
Typical GoKarts/UTVs/CUVs– Tires, Seats, Top roll cage bars, Steering wheel, and likely a few other small parts. The units will come with engine oil already in them.
You are responsible for performing the set-up/"PDI" that a dealer would normally perform. i.e.- installing rear view mirrors, setting up and connecting the battery, checking tightness of all screws, checking and securing all electrical connections, nuts, bolts, changing oil, etc. Items such as lose hardware and parts damaged from loose hardware and components are not covered under warranty. It is advisable to use a thread locking agent such as Loctite on all hardware to help prevent loose of hardware. Occasionally, on some units, it may be necessary to perform other routine checks/adjustments, such as adjusting the setting of the idle speed and fuel/air mixture screws on the carburetor, cleaning of the carburetor, checking to ensure wires are connected properly, adjusting chain slack and alignment(if applicable), in order to achieve optimum performance from your vehicle. We will gladly assist you with any additional technical questions you may have.
PDI ( Pre delivery Inspection )
Our professional team could provided PDI and Assemble service before the shipping. Your order is carefully packed to protect against shipping damage. We use environmentally friendly packing and recycle surplus cardboard, plastic, and other materials. If you are not comfortable for assembly, we would strongly suggest to order either from our local dealer or let our professional team to build it for you.
Once your order is packed, it is scanned into the tracking system for your convenience. We have trucks that pickup at the warehouses twice daily.
For Shipments to Yukon, Northwest Territories and Nunavut, Sorry, our services are not available due to high shipping cost.
Warranty, Return AND Cancellation policy
All Sales are final
RETURN VEHICLE ONLY
we only accept RETURNS when the vehicle is damaged during the shipping.
please inspect your new vehicle immediately upon receipt. If the vehicle is damaged during the shipping, Please take pictures of damage and ask driver to send it back to us. Sending the picture as proof and contact our Customer Service Department within 48hours.
WARRANTY VEHICLE ONLY
14 days open box warranty is what we only offer for a brand new vehicle with problems or any visible damage when it first ride. We would only get you the part to repair, labour is not cover. If you are not comfort for fixing it yourself, we would strong suggest you to buy from a local dealer or local small engine shop for repair at your own expense.
We have technicians on staff to assist with any issues that you may have with your product or visit our YouTube channel FAQ section for more information.
Please remember that because we are not physically on location with you, you will need to be our eyes and hands to walk through any warranty or technical issues. If you need to take your unit to a local mechanic for repair or warranty work, we will work with them for any warranty repairs as long as the manufacturer and your mechanic agree.
Must be made within 24 hours after your order is placed. Please call us at 416-748-6686 or e-mail a customer service representative in order to cancel your order. Your order can be canceled and you will obtain a full refund if your order has not yet been shipped or within 48 hours. After 48 hours there is a $100 cancellation fee. Once your order has been shipped it cannot be canceled without return charges that we incur. If you choose to cancel your order once it has been shipped, you will be charged for all shipping costs and a 30% restocking fee. Please allow up to 5 business days for your account to be successfully refunded in full. You will be notified by an email confirmation once refund has been issued.
There are absolutely no returns or refunds for any fueled items (if you put gas in the vehicle) or used items regardless of damage or performance! Any unauthorized vehicles returned without a valid RMA number written on the exterior packaging will be refused and sent back to the customer. Freight collect and COD packages will not be accepted.
Taomotor.ca works hard to ship your vehicle order correctly. If there is any discrepancy in your order, you must notify our customer service department at (416)-748-6686 within 48 hours from the receipt of the vehicle. Any items that are returned damaged or used (factory defects not included) will not be accepted, and freight charges will be charged to the customer. No returns or exchanges will be accepted for closeout items.
WAVIER OF LIABILITY & TERMS and CONDITIONS OF PURCHASE:
WAVIER OF LIABILITY & TERMS & CONDITIONS OF PURCHASE AGREEMENT:
By purchasing any items online (this website) or off-line (via phone or in person), I, as buyer, acknowledge and agree to be above 18 years of age. Buyer understands and agrees that what is posted in writing on this site are the only descriptions and features Taomotor.ca claims or offers on any vehicle for sale on this site. Buyer acknowledges to have read and understands the terms and conditions of sale, vehicle listing, description, tech information and features, and by purchasing any vehicle online (this website) or off-line (via phone or in person) has been informed via the written listing on this site of the vehicles features, description as well as terms and conditions of sale, warranty and return policy. Buyer fully agrees that any and all issues will be handled in accordance with the binding terms and conditions of sale policy (found here) and the warranty policy clearly stated on the items listing page. Taomotor.ca reserves the right to refuse service or sell to, cancel orders and or refund payments to anyone. Taomotor.ca reserves the right to change or delete vehicle as well as gear (accessories) listings. Taomotor.ca reserves the right to change feature listings without notice and to ship the new item models without notice as models change. Prices, specifications, and images are subject to change without notice. Buyer acknowledges and agrees that Taomotor.ca is not responsible for listed features, typographical or illustrative errors. The pictures provided on this website are only a representation of the actual product being sold. On occasion the factory may without notice make changes to any product that are not represented in the pictures provided. We will make every attempt to keep all of our pictures, specifications, and color changes as up to date as possible. At no point will Taomotor.ca be held liable for factory authorized changes in design, specification, or color variations. The pictures provided on this website are only a representation of the actual unit being sold. On occasion the factory may without notice make changes to the units that are not represented in the pictures provided. Taomotor.ca will make every attempt to keep all of it's pictures, specifications, and color changes as up to date as possible. At no point will Taomotor.ca be held liable for factory authorized changes in design, specification, or color variations not represented by our pictures or specification sheets.
I, as buyer, acknowledge and understand that riding an all-terrain-vehicle, Utility Vehicle, dirt bike, go kart, motorcycle, moped, pocket bike and gas scooter is a dangerous activity that requires various degrees of skill and experience for individual riders. I, as buyer, understand that these activities can result in serious injury to the person and damages to property and voluntarily assume any and all risk associated with loss, damage or injury while riding the vehicles advertised on our website. I, as buyer, am aware of the risks, hazards and dangers of personal injury, death and disability inherent with the specific use of these vehicles as well as the inherent risks, hazards and dangers of personal injury and disability increase with inexperienced riders. I, as buyer, agree to release and forever discharge Taomotor.ca or its parent company and their agents, servants, employees, officers, directors, trustees and all other persons or entities acting on their behalf and the manufacture from any and all claims, actions, damages, liabilities, cost or expenses and attorney fees which are related to, arise out of, or are in any way connected to your participation or use of these vehicles, use of equipment or property supplied by Taomotor.ca or its parent company or your presence upon the premises , whether or not such claims, actions, damages, liability, cost or expenses are caused by the negligence of the seller, manufacture or distributor. By this Agreement, it is my intention as buyer, to surrender and waive any rights to sue or exercise any legal rights to seek damages from Taomotor.ca or its parent company and their agents, servants, employees, officers, directors, trustees and all other persons or entities acting on their behalf. This Agreement shall be affecting and binding upon my heirs, agents, personal representatives and assigns. I, as buyer, hereby certify that I am over the age of 18 years of age. I, as buyer, have carefully read the foregoing and acknowledge that I understand and agree to all the above Terms and Conditions. I have had the opportunity to ask any and all questions regarding this Agreement and the affect of the same. I, as buyer, am aware that by purchasing this item and sending/remitting payment for it/them, I assume all risk, and waive and release certain substantial rights that I may have or possess. I, as buyer, therefore release all liability and waive all rights I may have in regards to my child's, or myself, activities with any items purchased from Taomotor.ca
You (by purchasing from Taomotor.ca) agree that MOTOR VEHICLE (ALL TERRAIN) ACT CHAPTER 31 (regardless of conflicts of law principles) shall govern this Agreement, that any dispute arising out of or relating to this Agreement shall be subject to the exclusive venue of the federal and state courts in CANADA at Taomotor.ca sole option, and that you submit to the exclusive jurisdiction of the federal and state courts. The failure of Taomotor.ca to exercise or enforce any right or provision of this agreement shall not constitute a waiver of such right or provision. The failure of Taomotor.ca or You to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder. This Agreement, accepted by You, upon Your purchasing from Taomotor.ca, contains the entire agreement between you and Taomotor.ca. If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect.